THEEHAIRCARTEL is not responsible or liable for packages that are lost, misplaced, stolen, or delayed while in the possession of a third-party courier or shipping provider.
A refund can only be processed once THEEHAIRCARTEL has received reimbursement from the third-party shipping carrier. The timeframe for any refund will depend entirely on the carrier’s claims process and resolution timeline. We recommend referring directly to the relevant courier’s website for further information regarding their claims procedures.
Processing Time:
Processing time is separate from shipping time.
THEEHAIRCARTEL prides itself on providing quality hair. Once your order has been placed, our factory in Vietnam begins sourcing the required hair and preparing your extensions.
This process generally takes 7-14 business days.
Once your hair has been completed, it is prepared by THEEHAIRCARTEL and dispatched for delivery.
Shipping Time:
Shipping times may vary depending on your location.
Delivery generally takes approximately 7-14 business days after your order has been processed and dispatched.
Please note that delivery times are estimates only and may be affected by courier delays, customs processing, public holidays, weather conditions, or other circumstances outside of THEEHAIRCARTEL’s control.